Hotel Terms & Conditions

The essentials for planning a stay at Napa River Inn, 500 Main Street, Napa, California. For more detail on any of these, see our Frequently Asked Questions or call the front desk at 707.251.8500.

Please read these terms and conditions (“terms and conditions”, “terms”) carefully before using the Hotel website (“website”, “service”) operated by Company name (“us”, ‘we”, “our”). The Customer may also be referred to as “Guest”, “User”, or “You” in the below terms and conditions. Hotel values privacy, experience, and simplicity. As such, you will enjoy a more seamless self-check in. We strive to maximize your feeling of seclusion and streamline some of the less-exciting parts of travel. We are just a phone call away if you have any questions or issues.

• SMS opt in: By accepting these Terms and Conditions, you authorize Hotel to send text messages and emails with details regarding your reservation information and other offers. Message/data rates may apply. Consent is not a condition of purchase.
  
  
• Conditions of Use: By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the website accordingly. Hotel only grants use and access of this website, its products, and its services to those who have accepted its terms.
  
  
• Age Restriction: You must be at least eighteen years of age before you can secure a reservation with us. Hotel assumes no responsibility for liabilities related to age misrepresentation.
  
  
• Cancellation Policy: Cancel for a full refund within 48 hours of booking if your check-in is at least (14 days) in advance. All other bookings are non-refundable. Special events may have a booking fee for cancellations.
  
  
• Refunds: In the event there is an identified deficiency with the accommodation or guest experience, a discount or refund may be agreed upon in writing by Guest and Hotel . IN THE EVENT A DISCOUNT OR REFUND IS AGREED UPON, GUEST WAIVES ALL RIGHTS TO SUBMIT A CHARGEBACK CASE WITH THE ISSUER OF THE PAYMENT METHOD USED TO BOOK THEIR STAY. AGREEMENT TO A DISCOUNT OR REFUND IS EVIDENCE THAT GUEST DEEMS THE ISSUE RESOLVED AND THAT GUEST HAS BEEN SUFFICIENTLY COMPENSATED.
  
  
• Check-in / Check-out: Check-in is at 04:00 pm PST, Check-out is at 12:00 pm (time Zone) unless otherwise agreed upon.
  
  
• Events and Parties: Only pre-approved gatherings, parties and events are allowed.
  
  
• Taxes: All reservations are subject to: the following taxes:
  Transient Occupancy Tax: 12%
  Special Tax: 1%
  Tourism Improvement Assessment: 2%
  California Tourism Assessment Fee: .00195%
  
  
• Indemnification: Limitation on Liability: Hotel is not liable for any damages that may occur to you as a result of your misuse of our website or services. Hotel reserves the right to edit, modify, and change this Agreement at any time. We shall let our users know of these changes through electronic mail. This Agreement is an understanding between Hotel and the user, and this supersedes and replaces all prior agreements regarding the use of this website.
  
  
• Lost or Stolen Items: Please keep valuables secured at all times. The hotel is not responsible for lost or stolen items or for vehicles or belongings left in the parking area. If you believe you left an item behind, please contact the hotel to inquire about our Lost & Found program.
  
  
• Maintenance & Housekeeping: Please be advised that our housekeeping, maintenance, and on-site management teams may be present in the area during your stay to perform cleaning, inspections, or routine maintenance. While we strive to ensure all appliances and amenities are in proper working order at all times, occasional issues may occur. We will make every reasonable effort to address reported maintenance concerns as promptly as possible during normal business hours. Please report any maintenance issues to our support team at any time during your stay. Non-emergency maintenance requests may be addressed the following business day.
  
  
• Payments : All payments are processed through the PCI compliant software. All reservations require a valid credit card number on file. The full Amount of the reservation is due upon check-in.
  
  
• Illegal Substances: The possession, use, distribution, or sale of illegal substances is strictly prohibited anywhere on hotel property, including guest rooms, common areas, and parking facilities. Any violation of this policy may result in immediate removal from the property without refund and may be reported to local law enforcement.
  
  
• Damage to Hotel: Guests are responsible for any damage caused to hotel property, furnishings, fixtures, equipment, or common areas during their stay, including damage caused by members of their party or visitors. Charges for repair, replacement, excessive cleaning, or loss of revenue resulting from damages may be billed to the guest accordingly.
  
  
• Smoking Policy: Napa River Inn is a 100% smokefree property.

See also our Privacy Policy, California Resident Privacy Policy and additional Terms & Conditions.

Questions about any policy? Call 707.251.8500 or email reservations@napariverinn.com. Last updated September 2026.